Shipping & Returns
Domestic & international shipping
Domestic orders are shipped via USPS or UPS Ground. Orders are processed daily, and usually ship within 2 business days of when you place the order. When your order ships, you will receive an email with a tracking number that includes package details and estimated delivery date. Packages typically arrive within 5-10 business days. Please be aware that holidays and weather related delays may change the ship dates or the package delivery date.
International orders are shipped via DHL. International customers are responsible for paying all necessary duties, taxes, fees, customs, etc. Packages may take up to 4 weeks to arrive.
Expedited shipping is available by calling The Mountain Thread Company at 828-372-7024.
If you have questions about your order, please check the tracking number in your email for the most current updates. You may also contact us by email or phone at 828-372-7024.
returns & exchanges
The Mountain Thread Company is known for attention to detail and high quality work, and we stand by our commitment to provide amazing craft supplies and products!
Unopened / uncut spools of rope, spoolettes, and kits may be returned within 30 days of your order for a refund on the price of the merchandise only.
Cut lengths of rope, fabric, baskets, custom work, and some additional items are not refundable except in the case of a defective or damaged item, or incorrect item shipped. Please get in touch if you have any questions.
Shipping charges are nonrefundable. Refund will be issued within 5 business days of the return package arriving to The Mountain Thread Company, based on inspection by staff of new / like new condition.
For all returns, please note the following:
Contact us if you wish to return an item.
You must notify us of your return shipment before sending the items. If there is no advance notice of the return, it may not be eligible for refund.
Return shipping charges, fees, insurance, tracking etc will be the responsibility of the customer. The item must be packaged securely, and shipped via the carrier of your choice. Please note - USPS shipments must be directed to our PO Box. UPS and Fedex shipments must be directed to the street address. Email us for details.
Please provide us with a tracking number. Keep the tracking number for your own records as well. The Mountain Thread Company is not responsible for lost or damaged shipments.
Buyers are responsible for ensuring they understand the measurements of all items before purchase.
damaged or faulty goods
If you receive an incorrect, defective or damaged item we will replace or refund your purchase. Please contact us by email or phone at 828-372-7024. We appreciate you giving us the opportunity to make it right.